SAP Solution Manager is a platform which provides state-of-the-art functionality through implementation, support, operation and monitoring of customer SAP solutions and engagement with SAP. Solman assists in implementation, project management, maintenance, upgrade and serves as a central service point for realising a centralised incident and issue message processing solution in multiple organisational tiers. It provides communication between the customer, SAP Channel Partners (VAR) and SAP. 

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SAP PARTNER Basis consultants can:

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• Install and integrate Solution Manager within existing customer landscape

• Upgrade Solution Manager to the latest 7.2 version

• Implement and customize functionality according to customer specifications and business processes in central Solution Manager topics: Business Process Operations, Change Management, Root Cause Analysis, Incident Management, System Monitoring (i.e. configuring EWA reports)

• Assist SAP VAR Partners in the implementation, configuration and customizing of ITSM according to SAP requirements 

• Migrating on-premise Solution Manager to the Cloud

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